This Privacy Policy applies to all personal information collected by Raptor Industrial & Safety (“Raptor”) ABN 57 421 757 550 via the website located at www.raptoris.com.au.

Raptor complies with the requirements of the Privacy Act 1988 (“Privacy Act”) and describe below our policies and procedures on the collection, use and disclosure of Your information when you interact with Raptor and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our service. By using our website and interacting with us, you agree to the collection and use of information in accordance with this Privacy Policy.

How to contact us about privacy

Your privacy is very important to us. For that reason, please read the following details carefully and get in contact with us if you have any questions.

Collection and Purpose

We may collect personal information from you in the course of your use with our website if you input any personal information into the website. In addition, we also collect cookies from your computer, which enables us to tell when you use the website and also to help customise your website experience.

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

whether the information or opinion is true or not; and

whether the information or opinion is recorded in a material form or not.

Examples of personal information we collect are your name, address, telephone number and email address.

The purpose for which we collect personal information is to provide you with the best service experience possible on the website. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the website. Due to the nature of the services we provide, it is impractical for us to deal with you without knowing your full name. When you register for our services, you are required to use truthful and accurate information and you will not have the option to use a pseudonym.

We do not collect sensitive information (which means information or an opinion about an individual’s, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information, biometric information or biometric templates).

Usage Data

Usage Data is collected automatically when using the website.

Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, mobile device type (if using mobile), the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We may also collect information that your browser or mobile device sends whenever you visit our site.

Third-Parties and Cookies

We use Cookies and similar tracking technologies to track the activity on our website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our website and services. The technologies we use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent.
• Flash Cookies. Certain features of our website may use local stored objects (or Flash Cookies) to collect and store information about your preferences or activity on our website.
• Web Beacons. Certain sections of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Raptor, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

We expressly use:

Google Analytics: This cookie allows us to see information on user website activities, including, but not limited to page views, source and time spent on the website. The information is depersonalised and is displayed a numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy!

Google AdWords and DoubleClick: We use remarketing codes to log when viewers view specific pages, allowing us to provide targeted advertising in the future. Using Google AdWords code we are able to see which pages helped lead to sales and other information.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

How Google uses information from sites or apps that use our services

Many websites and apps use Google services to improve their content and keep it free. When they integrate our services, these sites and apps share information with Google.

For example, when you visit a website that uses advertising services like AdSense, including analytics tools like Google Analytics, or embeds video content from YouTube, your web browser automatically sends certain information to Google. This includes the URL of the page you’re visiting and your IP address. We may also set cookies on your browser or read cookies that are already there. Apps that use Google advertising services also share information with Google, such as the name of the app and a unique identifier for advertising.

Google uses the information shared by sites and apps to deliver our services, maintain and improve them, develop new services, measure the effectiveness of advertising, protect against fraud and abuse, and personalize content and ads you see on Google and on our partners’ sites and apps. See our Privacy Policy to learn more about how we process data for each of these purposes and our Advertising page for more about Google ads, how your information is used in the context of advertising, and how long Google stores this information.

How you can control the information collected by Google on these sites and apps

Here are some of the ways you can control the information that is shared by your device when you visit or interact with sites and apps that use Google services:

• Ad Settings helps you control ads you see on Google services (such as Google Search or YouTube), or on non-Google websites and apps that use Google ad services. You can also learn how ads are personalized, opt out of ad personalization, and block specific advertisers.
• If you are signed in to your Google Account, and depending on your Account settings, My Activity allows you to review and control data that’s created when you use Google services, including the information we collect from the sites and apps you have visited. You can browse by date and by topic, and delete part or all of your activity.
• Many websites and apps use Google Analytics to understand how visitors engage with their sites or apps. If you don’t want Analytics to be used in your browser, you can install the Google Analytics browser add-on. Learn more about Google Analytics and privacy.
• Incognito mode in Chrome allows you to browse the web without recording webpages and files in your browser or Account history (unless you choose to sign in). Cookies are deleted after you’ve closed all of your incognito windows and tabs, and your bookmarks and settings are stored until you delete them. Learn more about cookies. Using Incognito mode in Chrome or other private browsing modes does not prevent the collection of data when you visit websites that use Google services, and Google may still collect data when you visit websites using these browsers.
• Many browsers, including Chrome, allow you to block third-party cookies. You can also clear any existing cookies from within your browser. Learn more about managing cookies in Chrome.

Direct Marketing

We will only use or disclose your personal information for the purpose of direct marketing by us or third parties where you provide your consent.

Disclosure

We customarily disclose personal information only to our service providers who assist us in operating the website. We will only disclose personal information to a third party with your consent or if required to do so under law.

Access and correction

The Australian Privacy Principles allow you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out below.

How to make a complaint

You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days.

Security

We have processes in place to ensure the security of your personal information, including encryption of all data when it is transferred to our service providers and limitations on access to personal information within our organisation. While we strive to use commercial acceptable means to protect your personal data, we cannot guarantee its absolute security.

Use Policy

All third parties will be under an obligation to maintain the security and confidentiality of your personal data. This site recommends that all potential guests carefully read the Raptor Terms of Use and Privacy Policy . No responsibility will be taken for the content or privacy practices of third party websites linked to or from www.raptois.com.au.

This website will not ask for any personal information by email. If you receive an email requesting bank or credit card details, login and/or password please ignore/delete and let us know by contacting us. Do not verify bank account or any personal information by clicking on a link – Please let us know.

Any issues or complaints regarding your experience with this website should be either emailed to us sales@raptoris.com.au

Or posted to us at:

2Hollylea Road, Leumeah, New South Wales, 2560, Australia

We otherwise reserve all rights.

Changes to this Policy

We may update our Privacy Policy from time to time. Changes are effective once they are posted on this page. The current version of our Policy will always be available on our website and was last updated in November 2024.