Terms & Conditions

Welcome to the Raptor website (the Website), which is operated by Raptor Industrial & Safety (“Raptor”) ABN 57 421 757 550 (we, us, our or Raptor).

Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document (collectively known as Terms of Use). Your use of, and/or access to, the Website constitutes your agreement to the Terms of Use.

We reserve the right to amend the Terms of Use at any time. Although we may notify you of any amendment, revision or modification, it is your responsibility to periodically review the Terms of Use. You agree to be bound by such changes, modifications or revisions as made by us from time to time.

Use of this Site

Raptor and its affiliates maintain and operate this website for use by its customers (you

You are solely responsible for maintaining the confidentiality of the username and password and for all activities that occur under your account.  You must notify the Company of any unauthorised use of your account or any other breach of integrity or security of the site immediately upon becoming aware of it.

Errors and Omissions

We have made all reasonable efforts to ensure that all information and products on this web site are listed or written accurately at the time of publication, but provide no guarantees, warranties or undertakings that the information, pricing, discounts or other content contained on this web site is accurate, complete or up-to-date. Prices, discounts and offers are subject to change without notice.

Orders

While we try to ensure that all details, descriptions and prices that appear on this website are accurate, errors may happen. We may choose to not fill any order (or part of any order) you have placed where this website contains errors or inaccuracies, including, but not limited to, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. If we choose to not fill any order (or part of any order) you have placed, we will refund you the monies you have paid to us relating to the goods or services we have chosen not to provide (including delivery relating to those goods or services).

Where your order relates to goods:

• risk in the goods will pass to you when we place the goods in the post or with another delivery service; and
• subject always to our right to choose not to fill any order (or part of any order) above, title to the goods will only pass to you once you have paid us the price relating to the goods (as specified in your order).

Payment and Pricing

All of our prices are in Australian dollars (AUD) and GST (Goods and services tax) is charged.

Orders must be paid for in full prior to goods being shipped, with the exception of credit account customers, who will be required to pay in line with their payment terms.

Payment can be made via Credit Card (Visa and MasterCard) and direct transfer. Our account details are:

Raptor Industrial Safety

BSB 062340,

Account 10775020

Order totals are calculated in AUD and include GST in the total price.  Delivery charges are based on flat fees and will be added to your purchase at checkout.

Product prices are regularly updated when price changes are received from our suppliers.  We reserve the right to make changes to pricing at any time or amend due to human error, computer malfunction or incorrect data and reserve the right to cancel the order.

Shipping and Delivery

All orders are shipped from Leumeah NSW.

Items purchased will be charged at a flat fee, depending on the size of the item and your location, and this will added to your purchase at checkout.

We aim to have all orders shipped within 1-2 business days

All orders placed on a weekend or public holiday will be shipped the following business day.

Tracking will be forwarded to you via email, once your freight is booked.

Returns and Refunds

Items may be returned to Raptor at 2/2 Hollylea Rd, Leumeah, NSW 2560, Australia within 14 days of product receipt, at your expense. Please include a note with your name, order number, and instructions on whether you would like a refund or an exchange.

Items must be in original packaging and condition, and in resalable condition, unless there is an item fault.

Before processing a return, please email sales@raptoris.com.au and advise why you wish to return your product so we can assist you with the most efficient method to process your return.

The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.

Refunds will be refunded via the purchaser’s payment option. Refunds may take between 5 – 10 business days for funds to be available in the associated account.

Changes or Cancellation of Orders

You may be able to change or cancel your order if you advise us prior to your order being shipped. To see if your order can be changed, please email us at sales@raptoris.com.au.

If your order has already been shipped, please refer to the Refunds and Returns Policy to arrange to return your order, should this be required and your reason qualify.

Prohibited conduct

In relation to the Website, you must not:

• use the Website for any activities or post or transmit via the Website, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes;
• use the Website to post or transmit any material which interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person or which inhibits any user from using the Website or the Internet;
• use the Website to send unsolicited email messages;
• in any way tamper with, hinder or modify the Website;
• knowingly transmit any viruses or other disabling features to the Website or via the Website; or
• attempt any of the above acts or facilitate or assist another person to do any of the above acts.

Intellectual Property

Copyright in the information and material on this web site is vested in Raptor under the Copyright Act 1968 (Cth), the laws of other countries and international treaties.  We reserve all intellectual property and other rights in relation to the information and material on this web site.

This web site displays a number of logos, trademarks and other intellectual property.  Our Company name and logo are trademarks of Raptor.  Access to this web site does not constitute a licence to use or copy any logos, trademarks or other intellectual property owned by us.

We own the copyright, which subsists in all creative and literary works that are displayed on the Website.

You may view the Website and its contents using your web browser. In visiting the Website, you may make a temporary copy of the Website by means of the usual operation of your web browser only.

You must not:

• reproduce or use any of the material on the Website for commercial purposes, including sale;
• in any way modify the material on the Website; or
• cause any of the material on the Website to be framed or embedded in another website.

In summary, you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way except as expressly provided for by us or expressly authorised in writing by us.

Third party links

The Website may contain hyperlinks and other pointers to websites operated by third parties (“Linked Websites”). We do not control Linked Websites and are therefore not responsible for the content of any Linked Website or any hyperlink contained in a Linked Website. We provide the hyperlinks for your convenience only and do not indicate, expressly or implicitly, any endorsement, sponsorship or approval by us of a Linked Website or the products or services offered at Linked Websites. You visit Linked Websites entirely at your own risk.

We do not provide any warranty or take any responsibility for any aspect of Linked Websites or their content. You should make your own investigations with respect to the suitability of goods and/or services offered to you via a Linked Website.

Viruses

This website is not guaranteed to be free from viruses or anything else that may interfere with or damage the operations of your computer systems.  Your use of this web site is at your own risk.

Indemnity

By using the Website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Website by you.

Disclaimer

Some legislation such as the Australian Consumer and Competition Act 2010 (Cth) and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by us via the Website which cannot be excluded, restricted or modified (your “Statutory Rights”). We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

Except for your Statutory Rights and with respect to the Website:

• all material on the Website is provided to you without warranties of any kind, either express or implied;
• we expressly disclaim all warranties of any kind including but not limited to warranties of acceptable quality and fitness for a particular purpose;
• we do not warrant that the functions contained in any material on the Website or your access to the Website will be uninterrupted or error free, that any defects will be corrected or that the Website or the server which stores and transmits material to you are free of viruses or any other harmful components; and
• we do not warrant or make any representation regarding your access to, or the results of your access to, the Website including its correctness, accuracy, timeliness, completeness, reliability or otherwise.

To the extent permitted by law, including but not limited to any act or omission on your part, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Website.

You expressly acknowledge that we do not exert control over users of the Internet and we are not liable for damage suffered by you, either directly or indirectly, as a result of your access to the Website.

Termination

This agreement is effective from your first use of the website until terminated by either party, which we may do without notice to you. In the event of termination, all restrictions imposed on you by the Terms of Use and limitations of liability set out in the Terms of Use will survive.

Jurisdiction

This agreement is construed according to and is governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts in and of New South Wales in relation to any dispute arising under this agreement.

Contacting us

If you have any questions relating to the Terms of Use, please contact us by emailing sales@raptoris.com.au.